About Us

Cary and Wendy Rotter, Owners Comfort Keepers Memphis

At Comfort Keepers®, nothing is more important than helping people live full, independent and dignified lives within the comfort of their own homes. Comfort Keepers is dedicated to providing in-home care that enriches our clients’ lives and helps them maintain the highest possible level of independent living.

Comfort Keepers provide you or a loved one in-home assistance that may include:

• Companionship
• Meal preparation
• Transportation to doctor appointments or other commitments
• Light housekeeping
• In-home safety technology
• Personal care

Our administrative staff is managed by Maggie Sauber, Vice President of Operations, who has overall responsibility for every facet of our service, from hiring and scheduling of caregivers to managing client intake, facilitating continuity of care, and assessing client satisfaction.  As a Masters level gerontologist, Maggie has had the privilege to work with older adults and their grown children for twenty-five years.  Significantly, Maggie takes a holistic gerontological approach to service, which we feel is extremely important.  We encourage feedback from our health care partners to help ensure we are delivering the highest level of care for our clients.

Our administrative staff includes a director of community relations and quality care, a human resources manager, three care coordinators, a director of marketing, an office coordinator, and a bookkeeper.

We believe our caregiver team is unparalleled in their devotion to the principle of serving clients as though they were members of their own families.

Lisa Emmerling, Director of Community Relations and Quality, is an integral team member who serves in multiple capacities.  Along with Maggie, Lisa handles inquiries from family members looking for solutions to their non-medical in-home care needs.  Lisa and Maggie meet with families, design a plan of care, and initiate service.  Lisa follows up with clients to confirm satisfaction and makes adjustments, as appropriate, with other staff members.  She also is well known in the community as a primary interface with our senior care colleagues.

Debbie Kirkpatrick is our Senior Care Coordinator and manages two care coordinators, Ginger Schatz and Susan Stern.  Care Coordinators have the incredibly challenging job of scheduling caregivers and making adjustments daily to accommodate changing schedules and new clients.  Our care coordinators are never far-removed from the business, as they share in owning the “bat-phone,” by which our clients, prospective clients, and colleagues can reach us every minute of the year.

Pam Floyd, Human Resources Manager, has served Comfort Keepers in this capacity since 2006.  Pam worked extensively in human resources for twenty years before joining Comfort Keepers.  Her primary job is hiring caregivers, and in this role Pam routinely rejects over 80% of job applicants.  Our stringent hiring standards, plus a great working environment, keep our caregiver turnover rate an impressive one-third the industry average.

Brian Bradley, Director of Marketing, joined Comfort Keepers in 2009.  Brian spent twenty years in the National Guard and has extensive experience in home health.  As do all others on our staff, Brian has a passion for working with and serving seniors.  Brian calls on our healthcare partners and others serving seniors to provide and receive information that can help us better serve our mutual clients.

Home Care Licensing

License Number: L000000003808